Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
We offer several shipping options to meet your needs:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Overnight Shipping: Next business day
- International Shipping: 5-10 business days
Do you ship internationally?
Yes! We ship to over 50 countries worldwide. Shipping costs are calculated at checkout based on your location.
Can I modify my order after placing it?
We can modify orders within 1 hour of placement. Contact our customer service team immediately for assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for all unused items in original condition with tags attached. Return shipping is free for US customers.
How do I initiate a return?
- Log into your account
- Navigate to Order History
- Select items for return
- Print prepaid shipping label
- Drop off at any UPS location
Products & Quality
What materials are used in your products?
We use only premium materials including:
- Italian leather
- French fabrics
- Quality hardware
- Sustainable materials when possible
How do I care for my Sonya Rykiel product?
Each product comes with specific care instructions. Generally, we recommend:
- Professional cleaning for delicate items
- Storage in provided dust bags
- Avoiding direct sunlight and moisture
Payment & Security
What payment methods do you accept?
- All major credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Sonya Rykiel gift cards
Is my personal information secure?
Yes, we use industry-standard SSL encryption and never store your payment information on our servers.
Size & Fit
Where can I find size charts?
Size charts are available on each product page. We provide detailed measurements for accurate sizing.
What if the size doesn’t fit?
We offer free exchanges for size variations within 30 days of purchase.
Account Management
How do I create an account?
Click “Create Account” in the top navigation. Benefits include:
- Faster checkout
- Order tracking
- Wish lists
- Exclusive offers
I forgot my password – what should I do?
Use the “Forgot Password” link on the login page. You’ll receive password reset instructions via email.
Customer Service
How can I contact customer service?
Reach us through:
- Email: [email protected]
- Phone: Available on our contact page
- Live chat: Mon-Fri 9AM-6PM EST
- Contact form: 24/7 availability
What are your customer service hours?
Monday-Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
Product Information
Are your products authentic?
We are an official Sonya Rykiel retailer. All products are 100% authentic with full manufacturer warranties.
Do you offer customization?
Yes! We offer personalization services for select items. Allow additional 3-5 business days for customized orders.
Repairs & Warranty
What is your warranty policy?
All products come with a 2-year international warranty against manufacturing defects.
Do you offer repair services?
Yes, we provide professional repair services. Contact us for assessment and pricing.
International Customers
What about customs and import duties?
International customers are responsible for any customs fees, taxes, or import duties. These are not included in our prices.
Will I be charged in local currency?
Prices are shown in US dollars. Your bank will convert charges to your local currency.
Corporate & Wholesale
Do you offer corporate discounts?
Yes, we have special programs for corporate gifts and volume purchases. Contact our corporate sales team.
Sustainability
What is your environmental policy?
We’re committed to sustainability through:
- Eco-friendly packaging
- Responsible sourcing
- Carbon-neutral shipping options
- Recycling programs
Gift Services
Do you offer gift wrapping?
Yes! We provide complimentary gift wrapping with personalized message options.
Can I send a gift directly to someone?
Absolutely. Enter the recipient’s address during checkout and select “This is a gift.”
Last Updated: September 2023