Frequently Asked Questions

Orders & Shipping

How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s delivery status on our website or the carrier’s website.

What are your shipping options?
We offer several shipping methods:

  • Standard Shipping: 5-7 business days ($9.95 or free over $200)
  • Express Shipping: 2-3 business days ($19.95)
  • Overnight Shipping: Next business day ($29.95)
  • International Shipping: Rates and times vary by destination

Products & Care

How should I care for my leather goods?
We recommend:

  • Store in dust bag when not in use
  • Keep away from direct sunlight and heat
  • Clean with soft, dry cloth
  • Avoid contact with water and chemicals
  • Use leather conditioner periodically

What is your quality guarantee?
All our products come with a 2-year warranty against manufacturing defects. This covers issues with materials and workmanship under normal use conditions.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of purchase:

  • Items must be unused and in original condition
  • Original packaging and tags must be included
  • Return shipping is free for U.S. orders
  • Refunds processed within 5-7 business days

Can I exchange an item?
Yes, we offer exchanges for size or color within 30 days. Please contact our customer service team to initiate an exchange.

Payment & Security

What payment methods do you accept?
We accept:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Sonya Rykiel gift cards

Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never store your complete payment information on our servers.

International Orders

Do you ship internationally?
Yes, we ship to over 50 countries. Shipping costs and delivery times vary by location. Customs duties and taxes are the responsibility of the recipient.

What about customs charges?
International customers are responsible for any customs fees, import duties, or taxes. These charges are not included in our shipping costs.

Account Management

How do I create an account?
Click “Create Account” in the top navigation. You’ll need to provide your email address and create a password. Account benefits include:

  • Faster checkout
  • Order history
  • Wish list feature
  • Exclusive promotions

I forgot my password. What should I do?
Click “Forgot Password” on the login page. We’ll send you a password reset link via email.

Product Information

Are your products authentic?
Yes, we are an official Sonya Rykiel retailer. All products are 100% authentic and come with full manufacturer warranties.

Where are your products made?
Our products are manufactured in France and Italy, maintaining the highest quality standards of European craftsmanship.

Customer Service

How can I contact customer service?
You can reach us through:

  • Email: [email protected]
  • Phone: Available on our contact page
  • Live chat: During business hours
  • Contact form: On our website

What are your customer service hours?
Monday-Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed

Repairs & Services

Do you offer repair services?
Yes, we provide repair services for our products. Please contact our customer service team for assessment and pricing.

How long do repairs take?
Repair times vary depending on the issue, typically 2-4 weeks. We provide a timeline estimate when we receive your item.

Gift Services

Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping with personalized message options.

Can I include a gift receipt?
Absolutely. You can select the gift receipt option during checkout.

Sustainability

What is your sustainability policy?
We are committed to sustainable practices:

  • Use of eco-friendly materials
  • Ethical manufacturing processes
  • Sustainable packaging
  • Carbon-neutral shipping options

Corporate Orders

Do you offer corporate discounts?
Yes, we have special programs for corporate orders. Please contact our corporate sales department for more information.

Last Updated: September 2023